Terms and Conditions
Thank you for shopping with us. Please find our policies below.
1. Return Eligibility:
- Timeframe: 30 days within the original purchase date, when returns are accepted.
- Conditions: Parts must be in original, resalable condition, including original packaging and all contents.
- Exceptions: electrical parts, chemicals, or fluids, may be non-returnable once installed or opened.
- Documentation: Returns require the original purchase receipt or invoice.
- Restocking Fees: Returns outside the specified timeframe or that don't meet the conditions may be subject to a 20% restocking fee.
2. Return Process:
- Initiation: Returns may need to be initiated through a customer portal, online form, or by contacting customer service.
- Shipping: Customers are responsible for the cost of returning the parts.
- Inspection: Parts are inspected upon return to ensure they meet the return conditions.
3. Exchanges and Refunds:
- Exchanges: If a part is returned for an exchange, it will be subject to the same conditions as a refund.
- Refunds: Refunds are processed at the original purchase price.
- Payment Methods: Refunds will be issued using the original payment method.
4. Additional Considerations:
- Non-Returnable Parts: Special orders or those classified as non-returnable, may not be eligible for return or cancellation.
- Warranty: 1 year 20,000 km, which covers defects but not damage from misuse or improper installation.
- Damaged or Short Shipments: Claims will be processed through the courier or the shipper.
If you have any other questions, please don't hesitate to contact us.